Connections for February 2023

FEBRUARY 2 0 23 Cornerstone Group © 2022 Win a $10 Bill Credit When will the next annual meeting be held? Answer: _____________________________ Name: ______________________________ Phone:_ _____________________________ Email: _ _____________________________ Clip and return by February 28, 2023, to Panora Fiber, 114 East Main Street, Panora, IA 50216 or 403 State Street, Guthrie Center, IA 50115. Congratulations to our most recent winners: Teresa Royer from Panora and Mike Willenborg from Guthrie Center. Two winners chosen at random per quarter. Contest open to Panora Fiber customers aged 18 and over. Applicants can win once per 12-month period. Other restrictions may apply. YOUR QUARTERLY DOSE OF TECHNOLOGY INSPIRATION Connections Panora Office 114 East Main Street, Panora, IA 50216 641.755.2424 Hours: M–F 8:00 a.m. - 5:00 p.m. Guthrie Center Office 403 State Street, Guthrie Center, IA 50115 641.332.2000 Hours: M–F 8:00 a.m. - 5:00 p.m. but closed 12:00 p.m. – 1:00 p.m. for lunch FIBER Fast • Reliable • Local FIBER Get ready to watch big football and basketball games by making a big TV upgrade. Save 10% now on a premium Samsung TV: • QN85 Neo QLED or Q80 QLED • Sizes up to 85” • Incredibly brilliant picture detail, vivid colors, and dynamic contrast You’ll score this discount if you sign up for our Managed Wi-Fi or already have the service.* With advanced TV and Wi-Fi technology, it’s a win whether streaming or watching our Fiber TV. *Two-year Managed Wi-Fi agreement required. Promotion runs 2-1-23 to 3-31-23. SCORE 10% OFF A 100% AWESOME TV

PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER EMPLOYEE PROFILE Shane Murphy Customer Service Specialist Shane Murphy recently joined the Panora Fiber team as Customer Service Specialist. He earned a bachelor’s degree in finance and banking from Buena Vista University and an associate degree in accounting from Southwestern Community College. Murphy brings customer service experience to his new role. He said, “I worked at a bank in Creston beginning in 2014, then moved to First State Bank in Redfield. I always enjoyed the customer relationship part of banking. After hearing good things about Panora Fiber from an employee and their spouse, I became interested in this Customer Service Specialist job, which will allow me to continue working with customers.” His primary responsibilities will include responding to customer inquiries about products/services and billing, assisting with marketing, and handling other day-to-day tasks as needed. Murphy shared this about his life outside of work: “My significant other and I welcomed a little boy right after Thanksgiving, so that’s been a learning experience and a blessing. Otherwise, I enjoy hunting, fishing, golfing, gardening, reading, and time with family and friends.” There are people out there who love the challenge of researching why their home’s Wi-Fi network isn’t working right and figuring out what needs to be done to solve the problem. If you’re not one of them, Managed Wi-Fi is the easy alternative. ManagedWi-Fi is a Panora Fiber service which takes the hassles of Wi-Fi troubleshooting (and more) off your hands for $10.95/month. When you sign up for Managed Wi-Fi, we’ll handle a variety of Wi-Fi tasks for you at no additional cost: • Use of our advanced Wi-Fi equipment compatible with Wi-Fi 6 — a Residential Gateway router Gigaspire GS4220E and one Gigamesh extender GM1028 • Wi-Fi coverage where you want it in your home • Remote support from Panora Fiber, which includes the ability for us to view the Wi-Fi equipment and wireless connected devices to troubleshoot and fix issues • CommandIQ app to allow you to view all the connected devices on your network, set up parental controls or a guest network, run speed tests, change your SSID and password, and more If you don’t have Managed Wi-Fi and need in-home help with a router you purchased on your own, you’ll have to pay the hourly fee for a service call by one of our technicians. This can get pricey if you end up with a series of Wi-Fi issues. It all comes down to this: Using your devices on a fast and reliable home Wi-Fi network is lots of fun. But doing the work of Wi-Fi setup and troubleshooting — not so much. Why not let somebody else handle Wi-Fi? To learn more about Managed Wi-Fi, call 641.755.2424 in Panora or 641.332.2000 in Guthrie Center. Now’s a great time to sign up, since you’ll qualify for a 10% discount on selected Samsung TVs. Think Wi-Fi Troubleshooting is Too Much Trouble?

Cornerstone Group © 2022 Applications Due in April for Two $1,000 Scholarships If there are high school seniors in your family, let them know about the 2023 Panora Fiber scholarships available. We’ll award two $1,000 scholarships, with one recipient from AC/GC High School and one from Panorama High School. To Be Eligible, Applicants Must: • Be a graduating senior from AC/GC High School or Panorama High School. • Be accepted by an accredited two- or four-year college or university, or a vocational/ technical school. • Have at least a C grade point average. Please note this is not a scholarship requiring a 4.0 average. Rather, it’s awarded to deserving students whose academic credentials fall within an average to above-average range. How to Apply: • Complete the Scholarship Application in full. • Prepare a 150- to 350-word essay on the following topic: How has the internet positively impacted your high school years? • Have one high school educator complete the Educator’s Form. • Include your most recent grade transcript. (All seven semesters must be represented.) If available, include ACT/SAT test scores and/or class rank with the transcript. • All entries (including Scholarship Application, essay, Educator’s Form, and transcript) must be received no later than 12 noon on Friday, April 14, 2023, at your High School Counselor’s Office. No incomplete or late entries will be considered. Award Procedure: • Scholarships will be awarded at the respective high school’s Senior Awards Night. • Recipients will be selected by an independent, qualified committee and without regard to race, ethnicity, national origin, religion, sex or disability. • Scholarships will be awarded on a one-time basis and will not be renewable. • Award will be paid at the start of the second semester upon receipt of the first semester transcript and proof of registration for second semester at an institute of higher education. Visit for the Scholarship Application and Educator’s Form. Questions may be directed to Jaime Waddle, Administrative & Customer Service Director, at 641.755.2424. Reminder of the Do Not Call Registry The National Do Not Call Registry lets you indicate you don’t want to receive telemarketing calls. More than 137 million consumers have opted to put their phone numbers on the list. You can register your home or mobile phone numbers for free at or by calling 1.888.382.1222. After registration, most of these calls should cease within 90 days. However, some calls can continue to be made to you including political groups, charitable organizations, phone surveyors, and companies with whom you have a business relationship. We Really Believe in Real Service from Real People While Panora Fiber offers modern communications technology, we take a somewhat old-fashioned approach to customer service. For example, a real person answers the phone when you call. You receive real help when you walk into either of our offices with questions. And our technicians take a real interest in resolving issues real fast. We really want to please you!

Cornerstone Group © 2022 PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER Paying Bills Online Offers Valuable Advantages Are you still receiving paper bills and paying them by writing and mailing checks? While you may feel comfortable with this method after using it for many years, consider making a switch to online bill pay. Why? Online bill pay provides valuable advantages including these: • You Gain Security – When you have printed bills and envelopes with checks in your mailbox, sensitive information could be stolen and used for identity theft. But when you receive and pay bills electronically, you communicate with your bank, utility, or other company via a password-protected online portal that uses encryption and other security technologies to keep your information secure. • You Save Time and Money – Why waste time finding a bill, writing a check, looking for a stamp, and walking to the mailbox? With online bill pay, you can pay in seconds or have your bill paid automatically each month through an Auto Pay program. You also won’t have to buy as many postage stamps or checks when you use online bill pay. There are two categories of online bill pay available. You can pay companies individually via their website, such as what’s offered with Panora Fiber’s billing. Or you can authorize your bank or credit union to pay multiple bills from different companies using its website or mobile app. There’s no need to choose one or the other exclusively. You can use either online bill pay method or both, depending on what best suits your financial needs. Panora Fiber’s online Bill Pay service lets you receive your monthly bills from us by email and pay them online with your credit card or debit card. You also have the option to choose Auto Pay to have your payment automatically deducted from your chosen bank account each month, so you don’t have to worry about forgetting to pay your bill. To get started with Bill Pay and set up your account, you’ll need a security code, which you can get by calling your Panora Fiber billing location: Panora at 641.755.2424 or Guthrie Center at 641.332.2000. Hope You Enjoy the StreamNow Insider Did you notice something new from Panora Fiber in your inbox? In addition to the broadband eNewsletter we’ve been emailing for years, we’re now also sending the StreamNow Insider. If you’re one of the 85% of U.S. households that subscribe to at least one streaming service, this StreamNow Insider is for you! Given the huge amount of streaming content available, choosing what to watch next can be a time-consuming experience. We make things easier by sharing highlights of what’s new and notable each month — from the latest original movies and series from streaming services to recent streaming releases of movies that premiered in theaters. Annual Meeting to be Held on March 6 The Annual Shareholders Meeting of Panora Communications Cooperative and Panora Cooperative Association, Inc.—which do business as Panora Fiber —will be held on Monday, March 6, 2023. Please plan to attend this event. You’ll walk away knowing more about Panora Fiber, and you may take home something from the prize drawing.