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FALL 2015
5
Staying Connected
The Ethernet LAN service from RTC replaces the former
VPN system, and allows the two practice locations to oper-
ate as though they’re in the same place. RTC also provides
the practice’s phone line, which Nordby calls a “lifeline”
because that’s how patients call to schedule appointments.
Hjelden concurs, stating, “Our main way to communicate
with patients to schedule visits or check on glasses and contact
lens orders is over the phone.” She adds, “We also rely on our
ability to fax. Fax is the main form of communication with
the labs that supply lenses as well as other doctors’ offices.”
Nordby notes that, with RTC, “It’s very easy to get service.
Back when I started the practice, we had to call New York to
get a work order. Now the customer service office is local, and
most of the people there are personal friends who are quick
to respond.”
RTC has served Nordby’s New Town location since 1996 and
Watford City location since 2001 when RTC acquired the Watford
City exchange through the purchase of another provider. Cory
Johnson, RTC West Outside Plant Manager, says of Nordby
Vision Center, “The practice is a successful and long-term
business in our rural area that provides a much-needed
service. They have been great community supporters.”
Our main way to communicate with patients
to schedule visits or check on glasses and
contact lens orders is over the phone.”
— DR. MELISSA HJELDEN,
PARTNER, NORDBY VISION CENTER
LAN SERVICES FROM RTC
For businesses with multiple locations within our service
area, RTC offers a local area network (LAN) setup, which
allows your employees to operate as though they’re all
at one location, using one network. The LAN replaces
the virtual private network (VPN), which many businesses
have used in the past. While a VPN relies on an internet
connection to access your server, the LAN is a dedicated
connection—meaning no waiting—so you get a simpli-
fied, secure link that’s much faster and more reliable
than a VPN.
The LAN allows you to access your server and your infor-
mation in a remote location. So, you can get more done,
more quickly, and provide faster service to your customers.
Connections range from symmetrical 10 Meg download/
10 Meg upload to a Gigabit connection, depending on
what your business needs.
To explore LAN options with RTC, call 0811
from your RTC phone or 888.862.3115.
(L to R) Kathy, Optician; Elaine, Receptionist – New Town;
Susan, Office Manger – New Town and Watford City
(L to R) Savanna, Optician; Kathy, Optician; Karen, Receptionist/
Billing Coordinator – Watford City; Rachelle, Optician
Rachelle, Optician – Rachelle is cutting lenses for patient’s frame.