5 / 8
SUMMER 2015
5
In today’s electronic age, fast and dependable
internet service is a must. Specifically, for
pharmacies, more and more prescriptions
are being sent electronically.”
— KIM ESSLER,
OWNER AND PHARMACIST,
CHASE PHARMACY AND KENMARE DRUG
arranged for the telepharmacy connection, which uses cameras
at both stores to enable me to process prescriptions at one site
from the other location. The technician at the other location
processes the prescription, and I monitor and verify their work.
When the customer picks up the prescription, I can counsel them
and answer questions remotely.” Essler adds that RTC has been
“more than supportive and helpful” in troubleshooting issues with
this system as well as responding to other questions and problems.
As time goes on, says Essler, “Internet service will become even more
important. Our prescription software supports text messaging and
email, so in the future patients will be able to send refill requests that
way, which will improve the level of efficiency we can provide.”
RTC East Outside Plant Manager Chad Betz notes that Essler
is an asset to the local community. He says, “Kim’s small town
values and customer service skills are hands-down the best. He
goes above and beyond what the large-box pharmacies do for
their customers. He talks to each customer when they come
in, and they all feel great when they leave.” Betz adds, “We appreci-
ate the pharmacies’ longevity as customers. We’ve served both
locations for 19 years.”
Betz notes, “The telepharmacy service saves time and money
for Essler, and enables him to work from either pharmacy or
his home to ensure customers are getting top-notch service.”
ETHERNET LAN SERVICES FROM RTC
For businesses with multiple locations within our service
area, RTC offers an Ethernet local area network (LAN)
service, which allows your business and your employees to
operate as though they’re all at one location, using one
centralized network. An RTC Ethernet LAN replaces a virtual
private network (VPN), which many businesses have used in
the past. While a VPN relies on an internet connection to
access your main network and customer premise equip-
ment, the Ethernet LAN is a dedicated virtual point-to-point
connection—which means you get a simplified, secure link
that’s much faster and more reliable than a VPN.
The Ethernet LAN allows you to access your server and your
information from a remote location. So, you can get more
done, more quickly, and provide faster service to your
customers. Connections range from symmetrical 10 Mbps
download/10 Mbps upload to a gigabit connection,
depending on what your business needs.
To explore LAN options with RTC, call 0811
from your RTC phone or 888.862.3115.
Kenmare Drug is located 109 1st Ave NW in Kenmare.
A customer stops by Chase Pharmacy’s prescription counter.
Shoppers will find lots of greeting cards and gifts at Kenmare Drug.