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6
SPRING 2015
I
f your company makes solicitation phone calls, you may
not be aware of all the rules. Here are just a few myths
and facts to help you get it all straight.
Myth:
It’s okay to use technology
to make calls automatically.
Fact:
Yes, but you are required to connect the consumer to a
sales representative within two minutes. If one isn’t available,
you must play a recorded message telling the consumer who
you are and the number you’re calling from. You must also
provide a way to opt out.
Myth:
It’s okay to call a customer with whom
my company has an established relationship.
Fact:
You may call for up to 18 months after the consumer’s
last purchase, delivery, or payment, unless they ask you not
to call again.
Myth:
My organization is a nonprofit, so it’s
okay for me to make solicitation calls.
Fact:
That is true, with some caveats. You are not required
to use the main Do Not Call list, but you should maintain
an in-house one as a courtesy. If you use a for-profit
marketer to make calls, you must maintain an in-house
Do Not Call list.
For more information about the FTC’s rules,
visit ftc.gov/tips-advice/business-center/
guidance/qa-telemarketers-sellers-about-
dnc-provisions-tsr.
Robocall Rules
for Businesses
Myths and facts to help
you obey the law
DO NOT CALL
SOLICITOR
NOTIFICATION
RTC is required to post the following
notice per the Do Not Call Registry:
As a part of the requirements of the Do Not
Call Registry, which was established by the
Federal Communications Commission (FCC)
and Federal Trade Commission (FTC), RTC
must notify businesses of the national Do Not
Call rules and regulations. We recognize that
few of our customers use our services for
telemarketing; however, because we do not
have records indicating which customers may
do telemarketing, we are sending this notice
to all business customers.
If you are a company, individual, or other
entity that makes telemarketing calls, it is very
important that you familiarize yourself with the
operations of the national Do Not Call Registry
and the rules requiring checking of the national
registry as part of making telemarketing calls.
Unless you fall under one of the exceptions
established in the FCC/FTC rules (such as the
exception for telemarketing by charitable
organizations or for prior business relation-
ships), you may not make telemarketing calls
to numbers included in the national Do Not
Call Registry. Before you rely on one of the
exceptions, you should consult the rules.
For information about the regulations, visit
the national Do Not Call Registry at www.
donotcall.gov. The FCC and FTC rules governing
telemarketing and telephone solicitation can
be found in 47 C.F.R. § 64.1200 and 16 C.F.R.
Part 310, respectively.