Business Solutions for March 2015

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2 MARCH 2015
Business Solutions is a publication of
Blue Valley Tele-Communications
1559 Pony Express Highway,
Home, KS 66438
No part of this publication may be reproduced,
stored in a retrieval system or transmitted
in any form, electronic, photocopying,
recording, mechanical, or otherwise without
the prior written permission of Blue Valley
Tele-Communications. All rights are reserved.
Editorial and Circulation Contact:
Angie Armstrong
785-799-3311
Business Sales Contact:
Chad Hiltgen
800-299-1704
Richard Lincoln
785-320-0404
Melissa Bruna
785-799-3311
All brand names and product names used
in this publication are trade names, service
marks, trademarks, or registered trademarks
of their respective owners.
Extra copies of this issue are available to
our business customers on a limited basis
while supplies last. Contact Angie Armstrong
at or
785-799-3311 to make a request.
Copyright© 2015 by Blue Valley
Tele-Communications and Cornerstone
Publishing Group, Inc.
Postmaster send changes to:
Angie Armstrong
Blue Valley Tele-Communications
1559 Pony Express Highway
Home, KS 66438
MAR
15 business solutions
Creating an emotional bond with customers may sound
touchy-feely. But it can mean the difference between a one-time transaction
and an ongoing relationship. In this issue of Business Solutions, we look at different
ways to make customers comfortable—and encourage their loyalty.
On page 3, you’ll read about Going Beyond Customer Service. Customers can
mention different aspects of your business to describe why they like it, but the truth
is that how they feel about doing business with you—also known as their customer
experience—is what keeps them coming back.
Our Business Spotlight shines on The Topeka Country Club on pages 4 and 5. With
a long and successful history, the club knows a little something about keeping mem-
bers happy. They do it with top-notch facilities designed by world-class architects,
and, perhaps even more importantly, exceptional service.
Then, on page 6, learn about Blue Valley’s “About Us” Page . Because we believe
that a personal connection builds trust, we wanted to let you get to know us. You
can read about every Blue Valley Tele-Communications (BVTC)/Networks Plus
employee on our expanded About Us page, and visit the rest of our improved
website while you’re there.
Of course, BVTC wants to practice what we preach, so please let us know any time
how we can improve our connection with you and your business!
Sincerely,
Brian Thomason
General Manager/CEO
Blue Valley Tele-Communications